Aquatics Manager

Job Announcement

Job Title: Aquatics Manager

SCHEDULE:  Full Time

PAY RATE: $56,000 - $60,000 annually

The MJCC is open to everyone of all backgrounds!

WORKING HERE: The MJCC pays the full monthly premium for full-time benefit eligible employees’ medical, long term disability, and life insurance coverage at the individual level. A medical buy-up plan is also available. Full time employees also receive a free family membership to the MJCC, as well as discounts on paid programming. The MJCC provides a generous time off and sick leave package, and also celebrates both federal and Jewish holidays, with up to 24 paid holidays per year. If you are unable to take the day off on a holiday, it may be floated to another day and used at that time.

We provide a fun, team work environment and the chance to get to know and assist a diverse range of staff and members. Free membership and program discounts are included for every employee and we encourage all our staff to enjoy our comprehensive facilities and programming. Our facilities include a full-size gymnasium with basketball courts, a fully-equipped fitness center, racquetball courts, and an indoor sportsplex.

TO APPLY: Apply online at our website: www.oregonjcc.org/about-us/employment. Applications may also be obtained at Mittleman Jewish Community Center, 6651 SW Capitol Hwy, Portland, OR, 503.244.0111.

JOB SUMMARY: The Aquatic Manager is responsible for carrying out MJCC’s commitment to service its members in the best aquatics environment possible with the friendliest staff, most educated members, cleanest facility, most ethical business practices and the best maintained pools. This position will oversee aquatic programming and operations, and provide on-site leadership for aquatic staff. The Aquatic Manager actively promotes membership and purchases of aquatics services such as swim lessons, thereby assisting MJCC with member satisfaction and retention. This position is also responsible for all matters pertaining to equipment and safety on the pool deck. In addition, this position is responsible for directly managing Swim Lessons, which includes teaching as a regular portion of their workday. 

ESSENTIAL DUTIES: (These examples represent the essential functions of the position. They are not, however, inclusive of all the duties the position may be assigned to perform.)

• Manage day-to-day aquatic department activities. Maintain optimal staff coverage within budget. Develop and implement aquatic programs. Implement systems to monitor program efficacy and member satisfaction. Provide effective supervisory-level response to member complaints and issues. Order equipment and supplies within budget; oversee pool repairs and maintenance. Continually identify gaps in service and/or newly emerging needs; develop programming to respond as appropriate.
• Hire, motivate and supervise aquatic staff. Ensure that monthly staff schedule is adequate to meet levels of service; serve as lifeguard as needed to compensate for gaps in scheduling, vacations, etc. Deliver staff orientation, training, and performance evaluation. Model behavior consistent with MJCC customer service philosophy; ensure that staff demonstrate proper commitment to customer service. Consult with HR regarding performance management issues; deliver corrective actions as required. Maintain a regular schedule of monthly staff inservice meetings. Update program goals, policies and procedures as needed. Develop and maintain an atmosphere of teamwork and collegiality.
• Actively promote MJCC aquatic services to members and the general community. Ensure timely delivery of services and classes; encourage member participation in aquatic group exercise and private lessons. Promote new programs and activities to other departments and the community. Ensure the general safety of pool areas; ensure that equipment is used in a safe manner. Knowledge of swim lesson programs and scheduling. Promote and teach group and private swim lessons. Ensure adequate coaching resources for the swim team.
• Prepare semi-monthly timesheets; verify and calculate hours; sign and deliver timesheets to payroll. Receive and distribute department paychecks. Submit pay changes in a timely manner. Ensure that new hire paperwork is complete. Track certification and license expiration dates. Prepare and maintain department correspondence, reports and statistics as needed. Compose and submit catalog schedules and copy as required. Coordinate publicity materials including flyers, web design, email blasts, and printed schedules.
• Create annual budget for Aquatics Department and make adjustments throughout the fiscal year as needed.
• Maintain effective communication with all other MJCC departments; work as a team to ensure seamless service delivery and positive experiences for members.
• Work closely with outside vendors and in-house maintenance team in the maintenance and repair of pool equipment.
   
• Supervise and develop group and private swim lesson programs.  Monitor program satisfaction and provide training and guidance to swim instructors.  Perform regular teaching and mentoring duties. Act as point person for all swim lesson programs, including handling registrations, private lesson scheduling/billing, member questions/concerns, and staff training/scheduling in conjunction with other department leadership staff.

QUALIFICATIONS: Any combination of experience and training that demonstrates the ability to perform the duties of the position is qualifying. This would typically include:

• Current certifications in American Red Cross Lifeguard/ First Aid, CPR and AED (required).
• Minimum 3 years supervisory experience (preferred).
• Certified Pool Operator (required within 30 days of hire).
• Proficient in the use of Microsoft Office and Google Suite, as well as able to quickly learn other software needed for the position.

Knowledge: Knowledge of operational characteristics, services and activities common to aquatic centers. Knowledge of customer service techniques. Knowledge of supervisory practices and techniques. Knowledge of hiring practices including interviewing and reference checking. Knowledge of aquatic program development and evaluation.

Ability: Ability to project a positive, professional personal attitude and positive community image of the MJCC at all times and in a variety of settings. Ability to communicate effectively, both orally and in writing. Ability to organize and execute work independently, sometimes under the pressure of time-sensitive deadlines; ability to work with grace and good humor under pressure. Ability to work cooperatively with other departments within the MJCC. Ability to meet and deal courteously and effectively with MJCC staff, members, and the public. Ability to remain calm and use good judgment during confrontational or high-pressure situations that may arise. Ability to maintain accurate records and to prepare reports and correspondence. Ability to work a flexible schedule including evenings and weekend as needed.

PHYSICAL REQUIREMENTS + WORKING CONDITIONS: Duties are primarily in an aquatics office located in a warm, humid pool environment that can be noisy and filled with people. Lifeguarding duties require strong ability to remain alert and watchful. Duties require the ability to swim and move quickly and decisively in emergency situations, this includes a full range of motion, and normal- range acuity in vision and hearing.

ABOUT US: The Mittleman Jewish Community Center is a vital institution for Jewish culture and identification, proud to offer its programs and services to everyone. For more than 100 years, the MJCC has offered educational, social, cultural and recreational programs.

The MJCC and all its affiliated programs welcome all children, families and staff regardless of their religious affiliation. The MJCC is an Equal Employment Opportunity Employer and welcomes applications from diverse candidates and candidates who support diversity.